Reliable operations.
Without the headcount.
Systems need attention every day — patching, monitoring, backups and fast incident response. SquareX provides ongoing technical operations as a managed service, with clear SLAs and proactive engineering behind them.
SquareX engagement · Monitoring Dashboard · Incident Response Plan · Monthly Operations Report · Backup & Recovery Evidence · Living Documentation
Your systems deserve daily attention.
Most serious outages are not caused by exotic failures. They come from unpatched systems, unmonitored warnings and changes nobody documented. Reliable operations is a discipline — not an emergency response.
SquareX takes responsibility for the routine: proactive monitoring, structured maintenance and measured response times under a clear SLA — so issues are found and fixed before your customers notice them.
Can your organisation answer these with confidence?
- Who is watching your systems outside office hours?
- When was the last restore test — not just a backup job?
- How fast are incidents acknowledged and actually resolved?
- Are patches and upgrades applied systematically?
- Is operational knowledge documented — or trapped in one head?
- What does an hour of downtime actually cost you?
What does the service cover?
Ongoing technical operations for infrastructure and applications — proactive, documented and measured against agreed service levels.
Monitoring & Alerting
Round-the-clock monitoring of infrastructure and applications, with alerts that reach the right person.
Incident Response & Support
Structured incident handling with defined escalation paths and clear communication from first ack to resolution.
Patch & Maintenance
Regular updates, upgrades and maintenance windows — planned and communicated, never accidental.
Backup & Recovery
Backup regimes and documented recovery procedures — verified through actual restore drills.
Security Operations
Vulnerability management, hardening and access reviews as continuous practice, not annual projects.
Performance Management
Capacity planning and tuning so systems stay fast as usage grows.
Documentation & Runbooks
Living documentation that survives staff changes and makes every system operable by more than one person.
Knowledge Transfer
Structured onboarding and training so your team understands the systems we operate with you.
SLA & Reporting
Agreed response and resolution times, with transparent monthly reporting on everything that matters.
What you receive
You receive visibility and proof — not just the assurance that everything is fine.
Monitoring Dashboard
Real-time visibility of system health, incidents and capacity — for you, not just for us.
Incident Response Plan
Escalation paths, on-call routines and communication templates your team can rely on.
Monthly Operations Report
Incidents, changes, trends and recommendations — one concise summary of the month.
Backup & Recovery Evidence
Documented restore tests proving that recovery actually works when it matters.
Living Documentation
Runbooks and architecture notes kept up to date as part of the service — not as an afterthought.
A proactive approach to operations.
We prevent what can be prevented, automate what can be automated and measure everything that matters.
Onboard
Systems, access, risks and priorities documented before responsibility transfers.
Monitor
Continuous visibility with alerts tuned to signal — not noise.
Maintain
Patching, backups, reviews and small improvements on a disciplined routine.
Improve
Post-incident reviews and monthly optimisation so operations get better every month.
One partner for operations and engineering.
Managed services should not stop at keeping the lights on. SquareX combines operational support with engineering capability — so recurring issues get fixed at the root, and improvements ship continuously instead of piling up as a backlog.
Cloud Operations
AWS, Azure and GCP environments managed end-to-end
Infrastructure
Servers, networks, containers and backups
Security Operations
Patching, hardening and access reviews
Observability
Dashboards, alerting and capacity insight
Application Support
Releases, hotfixes and dependency upgrades
Service Management
SLAs, reporting and continuous improvement
Senior engineers. Predictable operations.
SquareX operates your systems from Aalborg, Denmark — with senior engineers who know your environment by name, backed by clear agreements and predictable pricing.
Who is watching your systems right now?
Whether you need full operational responsibility, extra capacity alongside your internal team or a dependable safety net — start with a conversation about a managed service tailored to your systems.
Service levels, response times and scope are defined in the individual service agreement. Managed services cover the systems and responsibilities explicitly listed in that agreement.